Get unstuck. Ask a human. Same day.

Pick a topic, file a bug, or email us straight. A real person on the Cool Mate team replies, usually within hours.

Account

Sign in, fix your profile, or delete your account.

Billing

Manage Pro, get a refund, or switch payment method.

Bug Reports

Something broken? Tell us and we'll fix it fast.

Learning

Make the clips, words, and quizzes work for you.

Apple Watch

Pair Cool Mate to your wrist in two minutes.

Feedback

Wish it did something? Tell us. We read every word.

Answered already

Six things people ask before they ask us.

See every answer →

Report a bug

Found a bug? Tell us in 30 seconds.

Five lines below, one email, and we answer within one business day. Send it to hi@yocoolmate.com.

  • Device model, e.g. iPhone 15, Pixel 8
  • OS version, e.g. iOS 18.2, Android 15
  • Cool Mate app version, from Profile > Settings
  • What happened and what you expected to happen
  • A screenshot or short screen recording

Talk to us

Skip the form. Just email us.

hi@yocoolmate.com

Real human, real reply. Usually within one business day.