Privacy Policy

Last updated: March 19, 2026

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

Account means a unique account created for You to access our Service or parts of our Service.
Application refers to Cool Mate, the software program provided by us.
Cool Mate (referred to as either "Cool Mate", "We", "Us" or "Our" in this Agreement).
Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
Country refers to: United Kingdom
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the Application or the Website or both.
Service Provider means any natural or legal person who processes the data on our behalf. It refers to third-party companies or individuals employed by us to facilitate the Service, to provide the Service on our behalf, to perform services related to the Service or to assist us in analyzing how the Service is used.
Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Website refers to Cool Mate, accessible from yoCoolMate.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

Email address
First name and last name
Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Information from Third-Party Social Media Services

We allow You to create an account and log in to use the Service through the following Third-party Social Media Services:

Google
Apple

If You decide to register through or otherwise grant us access to a Third-Party Social Media Service, We may collect Personal data that is already associated with Your Third-Party Social Media Service's account, such as Your name, Your email address, and Your profile picture.

You may also have the option of sharing additional information with us through Your Third-Party Social Media Service's account. If You choose to provide such information and Personal Data, during registration or otherwise, You are giving us permission to use, share, and store it in a manner consistent with this Privacy Policy.

Error Tracking, Profiling, Logging, and Session Replay

We use Sentry, a third-party error tracking, performance monitoring, profiling, and diagnostic logging service provided by Functional Software, Inc., to help Us identify and fix bugs, crashes, and performance issues in Our Service. Sentry may collect:

Device and browser information (type, version, operating system)
IP address (anonymized)
Error messages, stack traces, diagnostic logs, and diagnostic data
Application profiling data including function-level execution timing and call stacks
Session replay recordings capturing visual content of Your interactions with the Service
Your user identifier and display name (if logged in) to help Us diagnose user-specific issues

A small percentage of sessions are recorded automatically for quality assurance. We may enable extended recording for specific accounts when investigating reported issues, based on Our legitimate interest in resolving technical issues. You may contact Us to opt out at any time. For more information, visit sentry.io/privacy.

Analytics

We use Google Analytics 4 to understand how users interact with Our Service. On Our website, analytics is collected via Google Tag Manager. In Our mobile application, analytics is collected via Firebase Analytics, which feeds data into the same Google Analytics 4 property.

On Our website, Google may collect:

Pages visited, time spent on pages, and navigation paths
Device and browser information
Approximate geographic location (based on IP address)
Referral sources (how You arrived at Our website)

In Our mobile application, Firebase Analytics may collect:

Screens visited, time spent on screens, and navigation paths
Device model, operating system version, and app version
Session duration and user engagement metrics
Approximate geographic location (based on IP address)
App events such as sign-in method, content reviews, and purchases

This data is used solely to analyze trends, improve Our Service, and understand user engagement. Google processes this data in accordance with its own privacy policy. For more information, visit policies.google.com/privacy. On the website, You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on. On mobile, analytics data is collected in aggregate to improve the Service and is processed in accordance with this Privacy Policy.

Over-the-Air Updates

Our mobile application uses Expo EAS Update, a service provided by 650 Industries, Inc. (“Expo”), to deliver over-the-air updates. When the app checks for updates, Expo may receive:

App version and runtime version
Platform (iOS or Android) and device type
Update channel and release information

This data is used solely to determine whether an update is available for Your device. For more information, visit expo.dev/privacy.

Tracking Technologies and Cookies

If you are located in the European Economic Area (EEA), the United Kingdom, or another jurisdiction that requires prior consent, you will be shown a cookie consent banner when you first visit our website. Non-essential cookies and analytics scripts are not loaded until you provide your consent. Visitors outside these regions may have non-essential cookies enabled by default.

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.

We use both Session and Persistent Cookies for the purposes set out below:

Necessary / Essential Cookies
Type: Session Cookies
Administered by: Us
Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
Functionality Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Use of Your Personal Data

We may use Personal Data for the following purposes:

To provide and maintain our Service, including to monitor the usage of our Service.
To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
To manage Your requests: To attend and manage Your requests to Us.
For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You. This includes Sentry (Functional Software, Inc.) for error tracking and performance monitoring, Google (via Google Tag Manager and Google Analytics) for website analytics, Cloudflare, Inc. for content delivery and data hosting, and Apple Inc. or Google LLC for processing in-app purchases and subscription payments.
For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of our assets, financing, or acquisition of all or a portion of Our business to another company.
With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

We will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Specifically, we apply the following retention periods:

Account data (name, email): retained while your account is active, plus up to 30 days after account deletion for complete data purge from our servers
Usage data (page visits, feature interactions): 12 months
Billing and transaction records: as required by applicable tax and accounting laws (typically up to 7 years)
Support correspondence: 2 years after resolution

Transfer of Your Personal Data

Your information, including Personal Data, is processed at our operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to, and maintained on, computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

We will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service.

You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

Business Transactions

If we are involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, we may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

We may disclose Your Personal Data in the good faith belief that such action is necessary to:

Comply with a legal obligation
Protect and defend our rights or property
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of Users of the Service or the public
Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Legal Basis for Processing

We process Your Personal Data under the following legal bases as defined under the General Data Protection Regulation (GDPR):

Contract Performance: Processing Your account data (name, email), authentication details, and subscription/purchase information is necessary for the performance of the contract between You and us to provide the Service.
Legitimate Interest: We process error tracking data (via Sentry), performance monitoring data, and device identifiers for Our legitimate interest in maintaining the security, stability, and quality of the Service, and preventing fraud.
Consent: On Our website, We process analytics data (via Google Analytics) and non-essential cookies based on Your consent, which You may withdraw at any time by adjusting Your cookie preferences. On Our mobile application, We process analytics data (via Firebase Analytics) under Our legitimate interest in understanding user engagement and improving the Service.
Legal Obligation: We may process and retain certain data (such as billing records) where required by applicable tax, accounting, or other laws.

Children's Privacy

Our Service is intended for users who meet the minimum age requirement for their region: 13 years in most countries, 14 years in Brazil, and 12 years in South Korea. We do not knowingly collect personally identifiable information from anyone below the applicable minimum age. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone below the applicable minimum age without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

You have the right to access, update, or request the deletion of your personal data at any time. You may also request a copy of your personal data in a portable format by contacting us at the email address below.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Your California Privacy Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information. You have the right to:

Know what personal information we collect about you and how it is used
Request deletion of your personal information
Opt out of the sale of your personal information
Not be discriminated against for exercising your privacy rights

We do not sell your personal information. To exercise any of these rights, please contact us at the email address listed in the Contact Us section below. We will respond to your request within 45 days.

Your Virginia Privacy Rights (VCDPA)

If you are a Virginia resident, the Virginia Consumer Data Protection Act (VCDPA) provides you with specific rights regarding your personal data. You have the right to confirm whether we are processing your personal data, access your data, correct inaccuracies, request deletion, obtain a copy of your data in a portable format, and opt out of targeted advertising, sale of personal data, or profiling. We do not sell your personal data or use it for profiling. To exercise any of these rights, please contact us at the email address listed in the Contact Us section below.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

By email: yoCoolMate+privacy@gmail.com
By visiting this page on our website: yoCoolMate.com/help

Your Data Protection Rights

Depending on your location, you may have certain rights under applicable data protection laws. These may include:

Right to Access: You have the right to request copies of your personal data.
Right to Rectification: You have the right to request correction of any information you believe is inaccurate or incomplete.
Right to Erasure: You have the right to request the deletion of your personal data under certain conditions.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
Right to Object to Processing: You have the right to object to our processing of your personal data under certain conditions.
Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
Right to Withdraw Consent: You have the right to withdraw your consent at any time where we rely on your consent to process your personal data.

If you make a request, we have one month to respond to you. To exercise these rights, please contact us using the information provided in the "Contact Us" section.

International Data Transfers

Your information, including Personal Data, may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

We ensure that appropriate safeguards are in place for international data transfers, including:

Standard Contractual Clauses approved by the European Commission
Binding Corporate Rules
Other appropriate legal mechanisms

Automated Decision Making

We may use automated decision-making processes in the following circumstances:

Fraud detection and prevention
Personalized content recommendations
Service optimization

You have the right to request human intervention, express your point of view, and contest the decision. To exercise these rights, please contact us using the information provided in the "Contact Us" section.

Data Breach Notification

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant supervisory authority within the timeframe required by applicable law. Our notification will include:

The nature of the breach
The categories and approximate number of individuals affected
The likely consequences of the breach
The measures taken or proposed to address the breach

If you suspect a security breach, please contact us immediately using the information provided in the "Contact Us" section.

Do Not Track (DNT)

We respect your browser's Do Not Track (DNT) signal. When DNT is enabled, we will not track your browsing activity across websites. However, please note that some features of our Service may not function properly if tracking is disabled.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

Right to know what personal information is collected, used, shared, or sold
Right to delete personal information
Right to opt-out of the sale of personal information
Right to non-discrimination for exercising CCPA rights

We do not sell your personal information. To exercise your California privacy rights, you may:

Email us at yoCoolMate+privacy@gmail.com with the subject line "CCPA Request"
Use the account deletion feature within the app to delete all your data

We will respond to verifiable consumer requests within 45 days.

Cookie Policy

We use the following types of cookies:

Essential Cookies: Required for the website to function properly
Analytics Cookies: Help us understand how visitors interact with our website
Functionality Cookies: Remember your preferences and settings
Performance Cookies: Help us monitor and improve site performance

You can manage your cookie preferences through your browser settings. Please note that blocking certain cookies may impact your experience on our website.

Data Protection Officer

Our Data Protection Officer (DPO) can be contacted at:

Email: yoCoolMate+dpo@gmail.com

Complaints

If you have any concerns about our use of your personal information, you can make a complaint to us using the contact details provided in the "Contact Us" section.

You also have the right to lodge a complaint with your local data protection authority. For example, if you are in the European Economic Area (EEA), you can contact your local data protection authority.

Data Minimization

We follow the principle of data minimization, which means we only collect and process personal data that is:

Adequate for the intended purpose
Relevant to the purpose
Limited to what is necessary

Security Measures

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

Encryption of data in transit and at rest
Regular security assessments and penetration testing
Access controls and authentication mechanisms
Regular security training for employees
Incident response and recovery procedures

We are committed to maintaining the security of your personal information and regularly review and update our security measures.

Privacy Policy

Last updated: March 19, 2026

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

Definitions

For the purposes of this Privacy Policy:

Account means a unique account created for You to access our Service or parts of our Service.
Application refers to Cool Mate, the software program provided by us.
Cool Mate (referred to as either "Cool Mate", "We", "Us" or "Our" in this Agreement).
Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
Country refers to: United Kingdom
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the Application or the Website or both.
Service Provider means any natural or legal person who processes the data on our behalf. It refers to third-party companies or individuals employed by us to facilitate the Service, to provide the Service on our behalf, to perform services related to the Service or to assist us in analyzing how the Service is used.
Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Website refers to Cool Mate, accessible from yoCoolMate.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

Email address
First name and last name
Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Information from Third-Party Social Media Services

We allow You to create an account and log in to use the Service through the following Third-party Social Media Services:

Google
Apple

Error Tracking, Profiling, Logging, and Session Replay

Device and browser information (type, version, operating system)
IP address (anonymized)
Error messages, stack traces, diagnostic logs, and diagnostic data
Application profiling data including function-level execution timing and call stacks
Session replay recordings capturing visual content of Your interactions with the Service
Your user identifier and display name (if logged in) to help Us diagnose user-specific issues

Analytics

On Our website, Google may collect:

Pages visited, time spent on pages, and navigation paths
Device and browser information
Approximate geographic location (based on IP address)
Referral sources (how You arrived at Our website)

In Our mobile application, Firebase Analytics may collect:

Screens visited, time spent on screens, and navigation paths
Device model, operating system version, and app version
Session duration and user engagement metrics
Approximate geographic location (based on IP address)
App events such as sign-in method, content reviews, and purchases

Over-the-Air Updates

Our mobile application uses Expo EAS Update, a service provided by 650 Industries, Inc. (“Expo”), to deliver over-the-air updates. When the app checks for updates, Expo may receive:

App version and runtime version
Platform (iOS or Android) and device type
Update channel and release information

This data is used solely to determine whether an update is available for Your device. For more information, visit expo.dev/privacy.

Tracking Technologies and Cookies

Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

We use both Session and Persistent Cookies for the purposes set out below:

Necessary / Essential Cookies
Type: Session Cookies
Administered by: Us
Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
Functionality Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Use of Your Personal Data

We may use Personal Data for the following purposes:

To provide and maintain our Service, including to monitor the usage of our Service.
To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
To manage Your requests: To attend and manage Your requests to Us.
For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You. This includes Sentry (Functional Software, Inc.) for error tracking and performance monitoring, Google (via Google Tag Manager and Google Analytics) for website analytics, Cloudflare, Inc. for content delivery and data hosting, and Apple Inc. or Google LLC for processing in-app purchases and subscription payments.
For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of our assets, financing, or acquisition of all or a portion of Our business to another company.
With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

Specifically, we apply the following retention periods:

Account data (name, email): retained while your account is active, plus up to 30 days after account deletion for complete data purge from our servers
Usage data (page visits, feature interactions): 12 months
Billing and transaction records: as required by applicable tax and accounting laws (typically up to 7 years)
Support correspondence: 2 years after resolution

Transfer of Your Personal Data

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

Business Transactions

Law enforcement

Other legal requirements

We may disclose Your Personal Data in the good faith belief that such action is necessary to:

Comply with a legal obligation
Protect and defend our rights or property
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of Users of the Service or the public
Protect against legal liability

Security of Your Personal Data

Legal Basis for Processing

We process Your Personal Data under the following legal bases as defined under the General Data Protection Regulation (GDPR):

Contract Performance: Processing Your account data (name, email), authentication details, and subscription/purchase information is necessary for the performance of the contract between You and us to provide the Service.
Legitimate Interest: We process error tracking data (via Sentry), performance monitoring data, and device identifiers for Our legitimate interest in maintaining the security, stability, and quality of the Service, and preventing fraud.
Consent: On Our website, We process analytics data (via Google Analytics) and non-essential cookies based on Your consent, which You may withdraw at any time by adjusting Your cookie preferences. On Our mobile application, We process analytics data (via Firebase Analytics) under Our legitimate interest in understanding user engagement and improving the Service.
Legal Obligation: We may process and retain certain data (such as billing records) where required by applicable tax, accounting, or other laws.

Children's Privacy

Links to Other Websites

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Your California Privacy Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information. You have the right to:

Know what personal information we collect about you and how it is used
Request deletion of your personal information
Opt out of the sale of your personal information
Not be discriminated against for exercising your privacy rights

Your Virginia Privacy Rights (VCDPA)

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

By email: yoCoolMate+privacy@gmail.com
By visiting this page on our website: yoCoolMate.com/help

Your Data Protection Rights

Depending on your location, you may have certain rights under applicable data protection laws. These may include:

Right to Access: You have the right to request copies of your personal data.
Right to Rectification: You have the right to request correction of any information you believe is inaccurate or incomplete.
Right to Erasure: You have the right to request the deletion of your personal data under certain conditions.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
Right to Object to Processing: You have the right to object to our processing of your personal data under certain conditions.
Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
Right to Withdraw Consent: You have the right to withdraw your consent at any time where we rely on your consent to process your personal data.

If you make a request, we have one month to respond to you. To exercise these rights, please contact us using the information provided in the "Contact Us" section.

International Data Transfers

We ensure that appropriate safeguards are in place for international data transfers, including:

Standard Contractual Clauses approved by the European Commission
Binding Corporate Rules
Other appropriate legal mechanisms

Automated Decision Making

We may use automated decision-making processes in the following circumstances:

Fraud detection and prevention
Personalized content recommendations
Service optimization

Data Breach Notification

The nature of the breach
The categories and approximate number of individuals affected
The likely consequences of the breach
The measures taken or proposed to address the breach

If you suspect a security breach, please contact us immediately using the information provided in the "Contact Us" section.

Do Not Track (DNT)

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

Right to know what personal information is collected, used, shared, or sold
Right to delete personal information
Right to opt-out of the sale of personal information
Right to non-discrimination for exercising CCPA rights

We do not sell your personal information. To exercise your California privacy rights, you may:

Email us at yoCoolMate+privacy@gmail.com with the subject line "CCPA Request"
Use the account deletion feature within the app to delete all your data

We will respond to verifiable consumer requests within 45 days.

Cookie Policy

We use the following types of cookies:

Essential Cookies: Required for the website to function properly
Analytics Cookies: Help us understand how visitors interact with our website
Functionality Cookies: Remember your preferences and settings
Performance Cookies: Help us monitor and improve site performance

You can manage your cookie preferences through your browser settings. Please note that blocking certain cookies may impact your experience on our website.

Data Protection Officer

Our Data Protection Officer (DPO) can be contacted at:

Email: yoCoolMate+dpo@gmail.com

Complaints

If you have any concerns about our use of your personal information, you can make a complaint to us using the contact details provided in the "Contact Us" section.

Data Minimization

We follow the principle of data minimization, which means we only collect and process personal data that is:

Adequate for the intended purpose
Relevant to the purpose
Limited to what is necessary

Security Measures

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

Encryption of data in transit and at rest
Regular security assessments and penetration testing
Access controls and authentication mechanisms
Regular security training for employees
Incident response and recovery procedures

We are committed to maintaining the security of your personal information and regularly review and update our security measures.

Privacy Policy

Last updated: March 19, 2026

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

Definitions

For the purposes of this Privacy Policy:

Account means a unique account created for You to access our Service or parts of our Service.
Application refers to Cool Mate, the software program provided by us.
Cool Mate (referred to as either "Cool Mate", "We", "Us" or "Our" in this Agreement).
Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
Country refers to: United Kingdom
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the Application or the Website or both.
Service Provider means any natural or legal person who processes the data on our behalf. It refers to third-party companies or individuals employed by us to facilitate the Service, to provide the Service on our behalf, to perform services related to the Service or to assist us in analyzing how the Service is used.
Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Website refers to Cool Mate, accessible from yoCoolMate.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

Email address
First name and last name
Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Information from Third-Party Social Media Services

We allow You to create an account and log in to use the Service through the following Third-party Social Media Services:

Google
Apple

Error Tracking, Profiling, Logging, and Session Replay

Device and browser information (type, version, operating system)
IP address (anonymized)
Error messages, stack traces, diagnostic logs, and diagnostic data
Application profiling data including function-level execution timing and call stacks
Session replay recordings capturing visual content of Your interactions with the Service
Your user identifier and display name (if logged in) to help Us diagnose user-specific issues

Analytics

On Our website, Google may collect:

Pages visited, time spent on pages, and navigation paths
Device and browser information
Approximate geographic location (based on IP address)
Referral sources (how You arrived at Our website)

In Our mobile application, Firebase Analytics may collect:

Screens visited, time spent on screens, and navigation paths
Device model, operating system version, and app version
Session duration and user engagement metrics
Approximate geographic location (based on IP address)
App events such as sign-in method, content reviews, and purchases

Over-the-Air Updates

Our mobile application uses Expo EAS Update, a service provided by 650 Industries, Inc. (“Expo”), to deliver over-the-air updates. When the app checks for updates, Expo may receive:

App version and runtime version
Platform (iOS or Android) and device type
Update channel and release information

This data is used solely to determine whether an update is available for Your device. For more information, visit expo.dev/privacy.

Tracking Technologies and Cookies

Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

We use both Session and Persistent Cookies for the purposes set out below:

Necessary / Essential Cookies
Type: Session Cookies
Administered by: Us
Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
Functionality Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Use of Your Personal Data

We may use Personal Data for the following purposes:

To provide and maintain our Service, including to monitor the usage of our Service.
To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
To manage Your requests: To attend and manage Your requests to Us.
For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You. This includes Sentry (Functional Software, Inc.) for error tracking and performance monitoring, Google (via Google Tag Manager and Google Analytics) for website analytics, Cloudflare, Inc. for content delivery and data hosting, and Apple Inc. or Google LLC for processing in-app purchases and subscription payments.
For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of our assets, financing, or acquisition of all or a portion of Our business to another company.
With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

Specifically, we apply the following retention periods:

Account data (name, email): retained while your account is active, plus up to 30 days after account deletion for complete data purge from our servers
Usage data (page visits, feature interactions): 12 months
Billing and transaction records: as required by applicable tax and accounting laws (typically up to 7 years)
Support correspondence: 2 years after resolution

Transfer of Your Personal Data

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

Business Transactions

Law enforcement

Other legal requirements

We may disclose Your Personal Data in the good faith belief that such action is necessary to:

Comply with a legal obligation
Protect and defend our rights or property
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of Users of the Service or the public
Protect against legal liability

Security of Your Personal Data

Legal Basis for Processing

We process Your Personal Data under the following legal bases as defined under the General Data Protection Regulation (GDPR):

Contract Performance: Processing Your account data (name, email), authentication details, and subscription/purchase information is necessary for the performance of the contract between You and us to provide the Service.
Legitimate Interest: We process error tracking data (via Sentry), performance monitoring data, and device identifiers for Our legitimate interest in maintaining the security, stability, and quality of the Service, and preventing fraud.
Consent: On Our website, We process analytics data (via Google Analytics) and non-essential cookies based on Your consent, which You may withdraw at any time by adjusting Your cookie preferences. On Our mobile application, We process analytics data (via Firebase Analytics) under Our legitimate interest in understanding user engagement and improving the Service.
Legal Obligation: We may process and retain certain data (such as billing records) where required by applicable tax, accounting, or other laws.

Children's Privacy

Links to Other Websites

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Your California Privacy Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information. You have the right to:

Know what personal information we collect about you and how it is used
Request deletion of your personal information
Opt out of the sale of your personal information
Not be discriminated against for exercising your privacy rights

Your Virginia Privacy Rights (VCDPA)

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

By email: yoCoolMate+privacy@gmail.com
By visiting this page on our website: yoCoolMate.com/help

Your Data Protection Rights

Depending on your location, you may have certain rights under applicable data protection laws. These may include:

Right to Access: You have the right to request copies of your personal data.
Right to Rectification: You have the right to request correction of any information you believe is inaccurate or incomplete.
Right to Erasure: You have the right to request the deletion of your personal data under certain conditions.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
Right to Object to Processing: You have the right to object to our processing of your personal data under certain conditions.
Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
Right to Withdraw Consent: You have the right to withdraw your consent at any time where we rely on your consent to process your personal data.

If you make a request, we have one month to respond to you. To exercise these rights, please contact us using the information provided in the "Contact Us" section.

International Data Transfers

We ensure that appropriate safeguards are in place for international data transfers, including:

Standard Contractual Clauses approved by the European Commission
Binding Corporate Rules
Other appropriate legal mechanisms

Automated Decision Making

We may use automated decision-making processes in the following circumstances:

Fraud detection and prevention
Personalized content recommendations
Service optimization

Data Breach Notification

The nature of the breach
The categories and approximate number of individuals affected
The likely consequences of the breach
The measures taken or proposed to address the breach

If you suspect a security breach, please contact us immediately using the information provided in the "Contact Us" section.

Do Not Track (DNT)

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

Right to know what personal information is collected, used, shared, or sold
Right to delete personal information
Right to opt-out of the sale of personal information
Right to non-discrimination for exercising CCPA rights

We do not sell your personal information. To exercise your California privacy rights, you may:

Email us at yoCoolMate+privacy@gmail.com with the subject line "CCPA Request"
Use the account deletion feature within the app to delete all your data

We will respond to verifiable consumer requests within 45 days.

Cookie Policy

We use the following types of cookies:

Essential Cookies: Required for the website to function properly
Analytics Cookies: Help us understand how visitors interact with our website
Functionality Cookies: Remember your preferences and settings
Performance Cookies: Help us monitor and improve site performance

You can manage your cookie preferences through your browser settings. Please note that blocking certain cookies may impact your experience on our website.

Data Protection Officer

Our Data Protection Officer (DPO) can be contacted at:

Email: yoCoolMate+dpo@gmail.com

Complaints

If you have any concerns about our use of your personal information, you can make a complaint to us using the contact details provided in the "Contact Us" section.

Data Minimization

We follow the principle of data minimization, which means we only collect and process personal data that is:

Adequate for the intended purpose
Relevant to the purpose
Limited to what is necessary

Security Measures

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

Encryption of data in transit and at rest
Regular security assessments and penetration testing
Access controls and authentication mechanisms
Regular security training for employees
Incident response and recovery procedures

We are committed to maintaining the security of your personal information and regularly review and update our security measures.