Cookie Policy

This Cookie Policy explains how Cool Mate ("we", "us", or "our") uses cookies and similar technologies when you visit our website yoCoolMate.com or use the Cool Mate application (together, the "Service").

What Are Cookies?

Cookies are small text files stored on your device when you visit a website or use an app. They help us remember your preferences, understand how you interact with our services, and improve your experience.

Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the website to function and cannot be switched off. They are usually set in response to your actions, such as setting your privacy preferences or logging in.

• Performance Cookies: These cookies collect information about how visitors use our website, such as which pages are most visited. This helps us improve how our website works.

• Functionality Cookies: These cookies allow the website to remember choices you make (such as your language or region) and provide enhanced features.

• Analytics Cookies: We use Google Analytics 4 (via Google Tag Manager) to track how visitors use our website, including pages visited, time on site, and navigation paths. These cookies help us understand trends, measure performance, and improve user experience.

• Marketing Cookies: These cookies may be used in the future to deliver advertisements that are relevant to you. They may be set by us or third-party providers.

How We Use Cookies

We use cookies to:

• Maintain session state and user authentication
• Understand and analyze user behavior on the website
• Store user preferences and settings
• Deliver personalized content and recommendations
• Enable advertising and measure campaign performance

Third-Party Cookies

We use the following third-party services that may place cookies through our website:

• Google Tag Manager / Google Analytics 4: Used for website analytics to understand how visitors interact with our site. Google may collect information about your online activities across different websites. For more information, visit policies.google.com/privacy. You can opt out using the Google Analytics Opt-out Browser Add-on.

• Sentry: Used for error tracking, performance monitoring, profiling, diagnostic logging, and session replay. For more information, visit sentry.io/privacy.

Error Tracking and Session Replay

We use Sentry, provided by Functional Software, Inc., for error tracking, performance monitoring, profiling, diagnostic logging, and session replay. Sentry may use local storage and cookies to:

• Identify unique sessions and track errors across page navigations
• Record session replays to help diagnose issues. Replays are sampled for a small percentage of sessions and for all sessions where an error occurs. Replays capture the full visual content of Your interactions, including text, images, and other displayed elements
• Measure application performance and loading times
• Collect application profiling data to identify performance bottlenecks
• Collect application diagnostic logs to help identify and resolve issues

Sentry data is classified as Performance Cookies and is used solely to improve the stability and reliability of our Service. For more information, visit sentry.io/privacy.

Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to:

• See what cookies are stored on your device
• Delete cookies
• Block cookies from specific websites
• Block all cookies

Please note that blocking some types of cookies may affect your experience on our website or app.

Your Consent

If you are located in the European Economic Area (EEA), the United Kingdom, or another jurisdiction that requires prior consent, you will be shown a cookie consent banner when you first visit our website. Non-essential cookies and analytics scripts are not loaded until you provide your consent. You can withdraw your consent at any time by clearing your browser storage for our website, which will cause the consent banner to reappear on your next visit.

Visitors outside these regions may have non-essential cookies enabled by default. You can still manage cookies through your browser settings as described above.

Changes to This Cookie Policy

We may update this Cookie Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Cookie Policy, you can contact us:

• By email: yoCoolMate+cookies-policy@gmail.com
• By visiting our help & support page: yoCoolMate.com/help