Question 1

What is Cool Mate?

Accepted Answer

Cool Mate is an English learning app that helps you grow your skills through real-world content from movies, shows, and everyday conversations. Lessons include subtitles, vocabulary highlights, and comprehension exercises to build listening and speaking skills naturally.

Question 2

Who is the app for?

Accepted Answer

Anyone who wants to improve their English. Cool Mate is designed for self-study, from beginners to advanced learners, especially non-native speakers looking to learn from real content.

Question 3

Is the app free?

Accepted Answer

Cool Mate offers free starter content. Full access to all features and the complete content library is unlocked through a subscription or a one-time lifetime purchase via the App Store or Google Play.

Question 4

Does the app require internet?

Accepted Answer

Yes, Cool Mate currently requires an internet connection to load content and sync your progress. Offline support is planned for a future update.

Question 5

What platforms is Cool Mate available on?

Accepted Answer

Cool Mate is available on iOS (iPhone and iPad) and Android. There is also an Apple Watch companion app for quick reviews on the go.

Question 6

How does spaced repetition work?

Accepted Answer

Cool Mate uses the Leitner spaced repetition system to schedule reviews at the optimal time. Words you find easy are reviewed less often, while challenging words appear sooner. This scientifically-backed method helps you build lasting vocabulary efficiently.

Question 7

What kind of content is available?

Accepted Answer

Content comes from real-world entertainment and everyday conversations. Each lesson is short, focused, and paired with interactive exercises that help you understand vocabulary in context.

Question 8

How are collections organized?

Accepted Answer

Content is organized into curated collections grouped by theme, difficulty, or source. You can browse collections and choose what interests you most.

Question 9

Can I learn languages other than English?

Accepted Answer

Cool Mate focuses on English learning. Translations are currently available in 12 languages to help you understand content in your native language.

Question 10

How does the subscription work?

Accepted Answer

Choose a monthly or yearly plan to unlock all Pro features. Your subscription starts immediately after purchase and renews automatically until you cancel.

Question 11

How do I cancel my subscription?

Accepted Answer

Subscriptions are managed through your device settings. On iOS, go to Settings, tap your name, then Subscriptions, select Cool Mate, and tap Cancel Subscription. On Android, open Google Play Store, tap your profile icon, then Payments & subscriptions, then Subscriptions, select Cool Mate, and tap Cancel.

Question 12

Can I get a refund?

Accepted Answer

Refunds are handled by the app store where you made your purchase. On iOS, visit reportaproblem.apple.com and sign in with your Apple ID. On Android, open Google Play, go to Payments & subscriptions, find the purchase, and request a refund.

Question 13

Will I lose my progress if I cancel?

Accepted Answer

No. Your learning progress and data are kept. You will simply lose access to Pro features and revert to the free plan when your current billing period ends.

Question 14

What happens when my subscription renews?

Accepted Answer

Subscriptions automatically renew unless canceled at least 24 hours before the end of the current period. You can manage or cancel subscriptions in your device settings.

Question 15

What is the lifetime plan?

Accepted Answer

The lifetime plan is a one-time purchase that gives you access to all Pro features permanently. No recurring charges. Pay once and enjoy Cool Mate Pro as long as the service is available.

Question 16

What is the Founding Member program?

Accepted Answer

Early supporters of Cool Mate get 50% off any plan, locked in permanently. If you choose a subscription, your founding rate stays the same on every renewal. This offer is limited to the first 1,000 members.

Question 17

How do I restore my purchase?

Accepted Answer

If you have previously purchased a subscription or lifetime plan, you can restore it from the billing screen in the app. Make sure you are signed in with the same App Store or Google Play account used for the original purchase.

Question 18

How do I delete my account?

Accepted Answer

You can delete your account from the Profile tab in the app under Settings. You can also request deletion by emailing our support team. Please cancel any active subscriptions in your device settings before deleting your account to avoid further charges.

Question 19

What happens to my data when I delete my account?

Accepted Answer

All your personal data, learning progress, review history, and account information will be permanently deleted. This action cannot be undone.

Question 20

Can I recover my account after deletion?

Accepted Answer

No. Once your account is deleted, there is no way to recover it. You would need to create a new account and start from scratch.

Question 21

How long does account deletion take?

Accepted Answer

Your account is deleted immediately. All associated data is purged from our servers within 30 days in accordance with our privacy policy.

Question 22

Where can I find the Privacy Policy and Terms of Use?

Accepted Answer

You can find our Privacy Policy at yocoolmate.com/privacy and Terms of Use at yocoolmate.com/terms. In the app, these are available in the Profile tab under settings.

Question 23

How do I start reviewing on my watch?

Accepted Answer

Open Cool Mate on your Apple Watch. Make sure you are signed in on your iPhone first. The session syncs automatically.

Question 24

Why is my watch not syncing?

Accepted Answer

Make sure your iPhone and Apple Watch are nearby and connected. Try tapping Last Synced to force a sync. If the issue persists, restart both devices.

Question 25

Does the watch app work offline?

Accepted Answer

The watch app needs a connection to your iPhone to sync your session and submit reviews.

Question 26

Which Apple Watch models are supported?

Accepted Answer

Cool Mate supports Apple Watch Series 4 and later running watchOS 9 or newer.

Question 27

The app is crashing. What should I do?

Accepted Answer

Try closing and reopening the app. If the issue persists, make sure you have the latest version installed from the App Store or Google Play. Restarting your device can also help. If the problem continues, contact us with your device model, OS version, and app version.

Question 28

How do I report a bug?

Accepted Answer

You can report a bug directly from the app using the support feature in the Profile tab, or email us at hi@yocoolmate.com. Please include your device model, operating system version, app version, and a description of the issue.

Perguntas frequentes

General

Learning & Content

Billing & Subscription

Account & Privacy

Apple Watch

Troubleshooting

Produto

Empresa

Recursos

Suporte

Jurídico

Produto

Empresa

Recursos

Suporte

Jurídico

Perguntas frequentes

General

Learning & Content

Billing & Subscription

Account & Privacy

Apple Watch

Troubleshooting

Produto

Empresa

Recursos

Suporte

Jurídico